Privacy Policy

1. Overview

Coxana Innovation Limited ("the Company") is committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data obtained through this website (www.coxana.com) and related services. By using this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal data:

• Name, phone number, email address, and company/school name (submitted via inquiry forms or quotation system)
• Browser type, IP address, and website usage data (collected automatically)
• Information collected through cookies and similar tracking technologies
• Conversation records with our AI quotation assistant

3. How We Use Your Information

We use the collected information for the following purposes:

• Responding to your inquiries and providing quotation services
• Processing and fulfilling course bookings, product orders, or service requests
• Improving our website and service experience
• Sending updates or promotional information related to your inquiry (with your consent)
• Complying with legal and regulatory requirements

4. Data Protection

The Company takes reasonable technical and administrative measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the Internet can be guaranteed to be 100% secure.

5. Cookie Policy

This website uses cookies to improve user experience, analyze website traffic, and provide personalized content. You can manage or reject cookies through your browser settings, but this may affect some website functionality.

6. Third-Party Services

We may use third-party services (such as analytics tools, AI technology providers) to assist in operating the website. These service providers may collect some of your data, but only to the extent necessary to provide their services. We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate personal data
• Request deletion of your personal data (where reasonable)
• Withdraw your consent to the use of your data

9. Policy Updates

The Company reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: